We found a perfect house, to retreat to, on the Abruzzo Reality website. Work commitments at the time meant that we couldn’t travel to see the house for several months. During this time, Tracey was in regular contact, gave us lots of useful information and was willing to arrange a viewing for us.
When we arrived in Abruzzo, everything was new to us and we didn’t know our way around. Tracey and Vincenzo agreed to pick us up from our holiday accommodation, they drove us to the house we wanted to view and they showed us a few others for comparison. During our time spent together, they gave us reassuring information about life in Abruzzo and about the house buying process in Italy. They helped us with submitting our offer and negotiating the price of the house.
In the months that followed, communication was frequent. We opted to have a survey conducted and Abruzzo Realty appointed a surveyor (geometra) for us. The results of this survey were very detailed and these were sent to us in both Italian and English. Throughout the whole house buying process Tracey liaised between us and the vendors.
On moving Tracey and Vincenzo met us at the property and they had organised for the handover of keys and also for us to reside at the house until the signing day. Tracey also made sure the codice fiscale (tax number) was completed in good time. They also accompanied us to the signing which was reassuring when there are so many people present and the documents are read out in both languages which takes a long time!
After completion of sale, Tracey helped with the transfer of utilities into our names. On several occasions Tracey has gone over and above what one would expect of an estate agent. She was friendly, helpful and professional through the whole process. The service we received through the whole buying process was really outstanding and gave us confidence to go ahead and buy in Abruzzo. It is without reservation that we would recommend the services of Tracey at Abruzzo Realty to prospective home buyers.